Frequently Asked Questions

1. Purchase

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

 

We also accept local payment methods:

> Norway: Vipps
> Sweden, Norway, Finland, Denmark, Germany, Austria, The Netherlands, Great Britain: Klarna Payments

Will I be charged with customs and taxes?

Base on the information we were given by our shipping partners, the most likely case is the custom fee & duty can be avoided in the EU countries and Norway. We try our best to help you minimize custom fees and taxes but sometimes there are unlucky packages.

What is your cancellation policy?

If you find yourself in a situation where you want to cancel the order, please let us know – contact our customer support – within 24 hours. Otherwise, there is a possibility the order gets to be processed and shipped.

Please note that any orders that have already been packed or shipped cannot be canceled.

How can I track my orders?

Once your order has been shipped, you will receive an email with a tracking link. Please allow 48 to 72 hrs for the link to show any information. The tracking links may not update but the package is still on its way once it has left the warehouse.

Why is tracking link not working yet?

Please allow up to 3 days for shipping information to show up as tracking information is only updated when the package gets through parcel point hubs. This also means that if the tracker does not update daily the package is still on its way to you.

If the package is not received within 30 Business days, please contact us.

3 . Return & Refund

How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

What if the item(s) I received are defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

How long is the returns process?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.