[vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align=”left” title=”Purchase” woodmart_css_id=”60169c6c6c415″ woodmart_empty_space=”” title_width=”100″][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”What payment methods do you accept?” tab_id=”1484652030151-41d816a1-ec06″][vc_column_text text_larger=”no”]
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

 

We also accept local payment methods:

> Norway: Vipps
> Sweden, Norway, Finland, Denmark, Germany, Austria, The Netherlands, Great Britain: Klarna Payments

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Will I be charged with customs and taxes?” tab_id=”1484652030190-407b08ef-5de7″][vc_column_text text_larger=”no”]Base on the information we were given by our shipping partners, the most likely case is the custom fee & duty can be avoided in the EU countries and  Norway. We try our best to help you minimize custom fees and taxes but sometimes there are unlucky packages.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is your cancellation policy?” tab_id=”1484652030262-e10da133-51b0″][vc_column_text text_larger=”no”]If you find yourself in a situation where you want to cancel the order, please let us know – contact our customer support – within 24 hours. Otherwise, there is a possibility the order gets to be processed and shipped.

Please note that any orders that have already been packed or shipped cannot be canceled.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I track my orders?” tab_id=”1484652030219-c6960c7e-ee62″][vc_column_text text_larger=”no”]Once your order has been shipped, you will receive an email with a tracking link. Please allow 48 to 72 hrs for the link to show any information. The tracking links may not update but the package is still on its way once it has left the warehouse.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why is tracking link not working yet?” tab_id=”1484652030238-302a2c7c-fe6f”][vc_column_text text_larger=”no”]Please allow up to 3 days for shipping information to show up as tracking information is only updated when the package gets through parcel point hubs. This also means that if the tracker does not update daily the package is still on its way to you.

If the package is not received within 30 Business days, please contact us.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column css=”.vc_custom_1496938627545{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align=”left” title=”Return & Refund” woodmart_css_id=”60169c5f9f353″ woodmart_empty_space=”” title_width=”100″][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”How do I return an item?” tab_id=”1″][vc_column_text text_larger=”no”]

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”What if the item(s) I received are defective/incorrect/damaged?” tab_id=”1484056430132-f06cc1b5-a7ca”][vc_column_text text_larger=”no”]
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, pictures of the item(s), and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long is the returns process?” tab_id=”1484049984302-e0b553b6-82dc”][vc_column_text text_larger=”no”]
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request.
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