1. The agreement
Read through our purchase conditions for online shopping at amfium.no. When you make a purchase, you accept our terms of purchase and a binding agreement is entered into between amfium.no (Amfium AS) and you as a customer. Note that the purchase conditions can be changed, and should therefore be read every time you make a purchase at afmium.no.
Company name: Amfium AS
Organization number: 924951192 MVA
Postal address: Fålesloråsen 57, 1407 Vinterbro
Email: [email protected]
The buyer is the consumer who makes the order, and is hereinafter referred to as the buyer.
All prices stated in the online store include VAT. There are no hidden costs with us and the price stated at the time of purchase includes VAT, invoice fee and shipping costs. The various elements are specified at checkout such as product cost, VAT and shipping costs. We reserve the right to change prices and price errors on our products. Note that offers apply as long as the stock lasts and within the time frames that are informed about in our marketing.
We reserve the right to make errors in our stock. If we are missing any of the items you have ordered, we will send the items we have in stock and credit missing item (s), or delete the order if we can not deliver any of the items. Discount codes always apply to ordinary goods and not to already discounted goods.
4. Entering into an agreement
The agreement is binding on both parties when the buyer has sent out his order to the seller. However, the agreement is not binding if there have been typing errors or any other errors in the offer from the seller, in the ordering solution, in the online store or in the buyer’s order, and the other party realized or should have realized that such an error existed. For example, if a product has no price.
With us, you can choose between 4 safe and secure payment methods: Card payments, Klarna, Vipps and Paypal.
If you use a credit card or debit card when paying, the purchase price is deducted from the card on the same day as the order is placed.
Klarna Invoice with 14 days payment deadline:
If you choose to pay by invoice, you will receive an invoice by email when the package is sent from us. The invoice is due within 14 days.
6. Delivery methods
We’re using Posten (package in the mailbox) to deliver packages, free of charge.
If the package is too large, you will receive a pick-up note with information about the pick-up location near you.
Link to tracking the package can be found in the email you receive from us when the package is sent from our warehouse.
The goods are send from one of our partners’ warehouses outside the EU,
7. The risk of the item
The risk of the goods passes to the buyer when vehi Peren , or his representative, has received the goods delivered in accordance with paragraph 6. The seller is responsible for the item until it is delivered to the buyer.
8. Right of withdrawal
At amfium.no you have a 60- day right of exchange, return and right of withdrawal of unused goods. In order to use the right of exchange, return and withdrawal, it is important that you notify us within 60 days of when you received the item. If the deadline has passed, the item (s) will be returned directly to the customer. The buyer is responsible for the return of the goods and any costs incurred.
Note that the right of withdrawal only applies to consumers and not corporate customers. If you cancel the entire purchase, you will receive a refund of the value of the goods at the time of purchase, within 14 days after we have received and processed your return. You will receive an email when your return has been processed. If you have paid by card, the amount will be returned directly to the same card you used when purchasing.
If you are to return all or part of your order and have chosen invoice as the payment method, you can postpone the due date free of charge at www.klarna.no. Failure to do so may incur a reminder fee before your return is received and processed. Reminder fees accrue to the customer. Klarna can be contacted on telephone 21 01 89 91 or by e-mail: [email protected] We will update the invoice as soon as we have processed your return.
If you have already paid your invoice, Klarna will contact you to get your account number so that they can arrange a refund. To get the full amount refunded upon return / withdrawal, the item must be returned in the same condition as when you received it. That is, in original packaging . If the original packaging is damaged, the item will be considered used. Cancellation / change of order: At amfium.no you can change / cancel the order until we have sent out the package.
9. Delivery and delay
The goods are sent from one of our partners warehouses in Asia , delivery can take up to 15-30 business days.
We point out that we make reservations about delays during periods of high demand at amfium.no or Norway Post . If your order has not been delivered by that time, you as a customer have the right to cancel the purchase at no cost, unless otherwise agreed.
If you have not received your package within 7 weeks, you as a customer are responsible for notifying us within 7 weeks of your order. Your order will be considered delivered after this time. If you have received the package but missing part of your order, the customer is obliged to notify us immediately after the package is received. If we are not notified, your entire order will be considered received.
10. Defective goods – the buyer’s rights and complaint deadline
If there is a defect in the item, the buyer must within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she will invoke the defect. The buyer has always complained in time if it happens within 2 months from the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the item. If the product or parts of it are intended to last significantly longer than two years, the complaint deadline is five years.
If the item has a defect and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, in accordance with the rules in the Consumer Purchase Act, Chapter 6, withhold the purchase price, choose between correction and re-delivery, demand price reduction, demand termination of the agreement and / claim compensation from the seller..
Complaints to the seller should be made in writing.
Correction or re-delivery:
The buyer can choose between demanding correction of the defect or delivery of similar items. The seller may nevertheless oppose the buyer’s claim if the implementation of the claim is impossible or the seller causes unreasonable costs. Correction or re-delivery must be made within a reasonable time. The seller is in principle not entitled to make more than two remedial attempts for the same defect.
The buyer can demand a suitable price reduction if the item is not corrected or returned. This means that the ratio between reduced and agreed price corresponds to the ratio between the value of the item in defective and contractual condition. If there are special reasons for it, the price reduction can instead be set equal to the significance of the defect for the buyer.
If the item has not been repaired or returned, the buyer can also cancel the purchase when the defect is not insignificant.
11. Seller’s rights in the event of the buyer’s default
If the buyer does not pay or fulfill the other obligations under the agreement or the law, and this is not due to the seller or circumstances on the seller’s part, the seller may, according to the rules in the Consumer Purchase Act chapter 9, withhold the item, demand fulfillment of the agreement, demand termination of the agreement and claim compensation from the buyer. The seller will also be able to claim interest in the event of late payment, collection fee and a reasonable fee for uncollected goods, depending on the circumstances.
The seller can maintain the purchase and demand that the buyer pay the purchase price. If the item is not delivered, the seller loses his right if he waits unreasonably long to advance the claim.
The seller may terminate the agreement if there is a material default or other significant default on the part of the buyer. The seller can still not withdraw if the entire purchase price has been paid. If the seller sets a reasonable additional deadline for fulfillment and the buyer does not pay within this deadline, the seller can cancel the purchase.
Interest in the event of late payment / collection fee If the buyer does not pay the purchase price in accordance with the agreement, the seller may demand interest on the purchase price in accordance with the Late Payment Interest Act. In the event of non-payment, the claim can, after prior notice, be sent to the Buyer can then be held liable for fees under the Debt Collection Act.
Fee for uncollected non-prepaid goods
If the buyer fails to collect unpaid goods, the seller may charge the buyer a fee. The fee shall at most cover the seller’s actual outlay for delivering the goods to the buyer. Such a fee cannot be charged to buyers under 18 years of age.
Warranty provided by the seller or manufacturer gives the buyer rights in addition to those the buyer already has under mandatory legislation. A guarantee thus does not imply any restrictions on the buyer’s right to a complaint and claims in the event of delay or defects pursuant to items 9 and 10.
13. Personal information
The person responsible for processing collected personal data is the seller. Unless the buyer agrees to something else, the seller may, in accordance with the Personal Data Act, only collect and store the personal data necessary for the seller to be able to carry out the obligations under the agreement. The buyer’s personal information will only be disclosed to others if it is necessary for the seller to implement the agreement with the buyer, or in statutory cases.
14. Conflict resolution
Complaints are addressed to the seller within a reasonable time, cf. items 9 and 10. The parties shall try to resolve any disputes amicably. If this does not succeed, the buyer can contact the Consumer Council for mediation. The Consumer Council is available on telephone 23 400 500 or www.forbrukerradet.no.
The European Commission’s complaints portal can also be used if you wish to lodge a complaint. This is especially relevant if you are a consumer residing in another EU country. The complaint is submitted here: http://ec.europa.eu/odr.